software update

[detboydave]

When will the new software update be released?

[InSaNeAuDiOSupport5]

When will the new software update be released?

Hey!

We are happy to see you excited for the JL3001! And it is justified as Insane Audio’s JL3001 is the most advanced head unit ever built and we are quite proud of this product. If you didn’t already know, with Insane Audio, you get lifetime technical support and a company that stands behind everything we build 100%.

We are working on a future software update, but we can’t give you an exact timeframe because it won’t be released until we’re confident it’s ready for primetime (as we do with all our products and features).

We build the best products in the world and we stand by them no matter what. Part of making sure our customers have an excellent experience is extensive testing before release.

We apologize for that we can’t give you a specific release date, but always remember you’ve got a 3-year warranty and lifetime customer support 7 days a week. We’re here to make sure you have an excellent experience and we’re not going anywhere

[Jessedoesitall]

Can you at least tease us with some of the things you are working on? Its been a pretty big span without an update and there are a few things that need to be fixed.

[detboydave]

There are a lot of things that need to be fixed. I'm to the point to getting rid of this thing if I could get someone to give me $500 for it. This radio is complete crap and the support is terrible. No music apps work on this thing and support tells me every time that they have never seen my issue or they blame it on the app.

[rdecker692000]

I'm not sure what issues you are having with music apps? I have used Google Play Music (before it was end of life) and now use You Tube Music, Plexamp, Pocket Casts (Pod Casts). The Built in Player works well also.

Have you tried a factory reset and reloading the apps?

Ralph

[detboydave]

I'm not sure what issues you are having with music apps? I have used Google Play Music (before it was end of life) and now use You Tube Music, Plexamp, Pocket Casts (Pod Casts). The Built in Player works well also.

Have you tried a factory reset and reloading the apps?

Ralph

I have tried a factory reset twice. I use You Tube music, Pandora, and Sirius XM. They all do the same thing. Once I'm listening to music within 2 to 3 minutes the volume will go down to one and then back to where I have it. It will do this 3 times. It only happens on streaming apps. The radio, bluetooth and music that I have stored do not do that. I say the support is crap because I was told by an "engineer" that a feature was there only for him to discover that after a 10 minute phone conversation that it has not been released yet.

[mfarris]

There are a lot of things that need to be fixed. I'm to the point to getting rid of this thing if I could get someone to give me $500 for it. This radio is complete crap and the support is terrible. No music apps work on this thing and support tells me every time that they have never seen my issue or they blame it on the app.

I am right there with you. I dumped it after only a few months. Technical support is only as good as the script the people are using to when they send you an email. They would not even look into an app that would not work on their machine but works on every other. They kept saying get with the developer, but it turns out it's the JL3001 that is the problem. It was a horrible purchase!!!! Many in my jeep club steered away from it when they saw how it performed in my jeep.

[Kidcia]

Ive had a few issues with the radio turning off randomly and rebooting. Normally im ok calling figure it out but i love the radio. It works for everything usually.

[Tcharker]

So…have seen a few mentions of updates soon. Closing in a year soon. 2 months away since 1.5. Would sure like a back up option. Also a way to use android apps that are for a phone but for whatever reason the link to Bluetooth is being blocked because either it recognizes it is a car unit or landscape only mode is not an option. Is there an override option than can be used? Also easier set up of IA dialer and touch less calling. All my contacts import first name last. But the voice system thinks it is last name 1st. So basically it doesn’t work.

Anyway update is overdue.

[InSaNeAuDiOSupport5]

So…have seen a few mentions of updates soon. Closing in a year soon. 2 months away since 1.5. Would sure like a back up option. Also a way to use android apps that are for a phone but for whatever reason the link to Bluetooth is being blocked because either it recognizes it is a car unit or landscape only mode is not an option. Is there an override option than can be used? Also easier set up of IA dialer and touch less calling. All my contacts import first name last. But the voice system thinks it is last name 1st. So basically it doesn’t work.

Anyway update is overdue.

Hey There,

While the forum is a great place to collaborate and share ideas with other customers but is not the best place to go for tech support. All Insane Audio customers get lifetime technical support and our staff works 7 days a week. You will get a much faster response reaching out to us directly. Please reach out to us at insaneaudio.com/support and we can certainly help you out.

Cheers,
InSaNe AuDio Support Staff