Spotty GPS reception

Technical support for Insane Audio's JK1001 or JK2001
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RubiconRocket
Posts: 2
Joined: Sat Oct 26, 2019 1:36 pm

Spotty GPS reception

Post by RubiconRocket » Sun Nov 10, 2019 2:32 pm

Anyone else have difficulty with there GPS staying connected to the GPS satellites? I've tried rerouting wires, tightening the connection and rebooting the unit. I can be parked with full satellite acquisition and then nothing. Hoping to see if someone else has had this issue and how it was solved. Thanks.

InSaNeAuDiOSupport5
Posts: 204
Joined: Fri Feb 03, 2017 11:59 am

Re: Spotty GPS reception

Post by InSaNeAuDiOSupport5 » Sun Nov 10, 2019 5:27 pm

Hi RubiconRocket,

Sorry to hear about the trouble you're facing with the GPS reception.

That certainly doesn't seem normal - our support team will reach out to you directly for further troubleshooting.
Rest assured, they'll take care of you.

2013JkuRubicon
Posts: 3
Joined: Sat Oct 26, 2019 6:22 am

Re: Spotty GPS reception

Post by 2013JkuRubicon » Sun Dec 01, 2019 11:49 am

I’m having the same problem. It takes 15-20 minutes for mine to locate the satellites

InSaNeAuDiOSupport5
Posts: 204
Joined: Fri Feb 03, 2017 11:59 am

Re: Spotty GPS reception

Post by InSaNeAuDiOSupport5 » Sun Dec 01, 2019 2:20 pm

Hi 2013JkuRubicon,

Sorry to hear that you're facing a similar issue with the GPS reception. Our support team will reach out to you directly for further troubleshooting.

Rest assured, they'll take care of you.

Cheers.

Raven0319
Posts: 1
Joined: Mon Aug 26, 2019 11:59 am

Re: Spotty GPS reception

Post by Raven0319 » Mon Dec 30, 2019 6:37 pm

Same here. Was going to post a question about it but this was the first thread in this section.

InSaNeAuDiOSupport5
Posts: 204
Joined: Fri Feb 03, 2017 11:59 am

Re: Spotty GPS reception

Post by InSaNeAuDiOSupport5 » Mon Dec 30, 2019 7:56 pm

Hi Raven0319,

Sorry to hear that you're facing a similar issue with the GPS reception. Our support team will reach out to you directly for further troubleshooting.

Rest assured, they'll take care of you. :)

PS: The best way to reach out to our support staff is via the support page on our website: https://insaneaudio.com/support

RubiconRocket
Posts: 2
Joined: Sat Oct 26, 2019 1:36 pm

Re: Spotty GPS reception

Post by RubiconRocket » Fri Jan 03, 2020 8:23 pm

Insane Audio support staff solved my issue by replacing my GPS antenna. The Nav engine works great.

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andybeck
Posts: 1
Joined: Tue Jun 16, 2020 1:56 pm

Re: Spotty GPS reception

Post by andybeck » Thu Jun 18, 2020 11:06 am

I noticed when I installed my JK2001 in my 09 JKU that I had the same problem. Also the OEM compass on the instrument cluster was always pointing West. The OEM compass module is mounted underneath the top part of the dash that you have to pop off to reach the bezel screws.( Not like the tray in later model JKs. I unplugged the module and all it did was turn off the OEM compass. When I removed the module completely the GPS acquisition problem went away. I had the Insane Audio GPS antenna mounted to the top of the head unit right next to the OEM compass module. I figured the two were interfering with each other. Hope this helps some who are having the same problem.

InsaneAudioSupport
Posts: 421
Joined: Mon Sep 01, 2014 1:09 pm

Re: Spotty GPS reception

Post by InsaneAudioSupport » Mon Jun 22, 2020 1:37 pm

Thats a great point, and precicely why we include plenty of extra slack in our GPS antenna. No need to move that OEM compass module - you can always relocate your GPS antenna to another spot in your dash or even up in your roll bar padding.

Just remember to never zip tie the GPS cable - any excess cable should be left loose inside your dash.

Thanks for sharing!

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