Back up camera

Technical support for Insane Audio's JK1001 or JK2001
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ACOAKLEY
Posts: 3
Joined: Sun Aug 25, 2019 8:40 am

Back up camera

Post by ACOAKLEY » Tue Sep 24, 2019 1:41 pm

When using the Rockcam, the only views I get are from the front camera. The back up camera will not engage.

InSaNeAuDiOSupport5
Posts: 156
Joined: Fri Feb 03, 2017 11:59 am

Re: Back up camera

Post by InSaNeAuDiOSupport5 » Tue Sep 24, 2019 2:45 pm

Hi ACOAKLEY,

How have you wired the rear camera? Does your rear camera engage when your vehicle is in reverse?

Your rear camera should be connected to the "REAR CAM" or "CAM IN" RCA port and should be powered with the RockCam Power / GND wires. When connected properly, you can open the RockCam app and toggle between the front and the rear view cameras by tapping on the button on the upper left of the RockCam app (camera icon).

For help installing cameras, be sure to follow the appendix (pages 21 to 28) of the JK2001 Installation Guide:
https://insaneaudio.com/wp-content/uplo ... urrent.pdf

If the rear camera engages when your vehicle is in reverse, but not with the RockCam app, then you've most likely powered your rear camera through the reverse lights, so you just need to change the wiring a bit to power the rear camera from the RockCam Power / GND wires.

Hope this helps!

ACOAKLEY
Posts: 3
Joined: Sun Aug 25, 2019 8:40 am

Re: Back up camera

Post by ACOAKLEY » Wed Sep 25, 2019 4:31 pm

Both of the cameras work fine.im not getting a signal from the back up rca port.when I hit the icon to switch from rock cam to rear camera it reverses the rock cam view

InSaNeAuDiOSupport5
Posts: 156
Joined: Fri Feb 03, 2017 11:59 am

Re: Back up camera

Post by InSaNeAuDiOSupport5 » Thu Sep 26, 2019 7:25 am

Hi ACOAKLEY,

When you open the RockCam app, please try toggling between the front and the rear view cameras by tapping on the button on the upper left of the RockCam app (camera icon).

I think you tapped on the upper right hand side button, which mirrors the camera feed. :)

Hope this helps!

ACOAKLEY
Posts: 3
Joined: Sun Aug 25, 2019 8:40 am

Re: Back up camera

Post by ACOAKLEY » Thu Sep 26, 2019 7:34 am

When I tap the button on the upper left, the screen goes black with the yellow warning sign.

InSaNeAuDiOSupport5
Posts: 156
Joined: Fri Feb 03, 2017 11:59 am

Re: Back up camera

Post by InSaNeAuDiOSupport5 » Thu Sep 26, 2019 10:10 am

Hi ACOAKLEY,

The yellow warning sign means that the RockCam app is not receiving images from the camera. Please check your wiring again:

Your rear camera should be connected to the "REAR CAM" or "CAM IN" RCA port and should be powered with the RockCam Power / GND wires.

If your backup camera engages correctly when the Jeep is in reverse, then most likely you have the backup camera powered from the reverse lights - so you'll need to change the wiring to make sure that the backup camera receives power from the RockCam Power / GND wires from the back of your head unit.

If this still doesn't work for you, please reach out to our support staff directly and they will work with you to diagnose/troubleshoot the issue.
The best way to reach our support staff is to submit a new ticket from the contact form here: https://www.insaneaudio.com/support

Hope this helps.

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