Cannot Pair with WiFi or Bluetooth

Technical support for Insane Audio's JK1001 or JK2001
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Snuppaelena9
Posts: 1
Joined: Sun Jun 02, 2019 2:11 pm

Cannot Pair with WiFi or Bluetooth

Post by Snuppaelena9 » Sun Jun 02, 2019 3:49 pm

Installed JK2001 today. All works but cannot pair to the phone. It does not pick up any WiFi network or Bluetooth devices.

InsaneAudioSupport
Posts: 393
Joined: Mon Sep 01, 2014 1:09 pm

Re: Cannot Pair with WiFi or Bluetooth

Post by InsaneAudioSupport » Tue Jun 04, 2019 10:56 am

The first thing you are going to want to do is ensure your WiFi antenna is securely plugged into the correct plug. The WiFi antenna is designed for both WiFi and Bluetooth connectivity. If you continue to have issues, please reach out to our support staff at www.insaneaudio.com/support and they'll take care of you. :)

phinke
Posts: 3
Joined: Thu Oct 31, 2019 7:29 pm

Re: Cannot Pair with WiFi or Bluetooth

Post by phinke » Mon Nov 04, 2019 10:01 am

I am having the same sort of trouble. Installed the JK2001 and it originally paired with phone but has not paired again for either the wifi or Bluetooth. Any ideas?

InSaNeAuDiOSupport5
Posts: 156
Joined: Fri Feb 03, 2017 11:59 am

Re: Cannot Pair with WiFi or Bluetooth

Post by InSaNeAuDiOSupport5 » Mon Nov 04, 2019 10:21 am

Hi phinke,

Please confirm that WiFi is turned on: Apps > Settings > WIFI > ON.

Even if you just want to use Bluetooth and not WiFi, ensure this is set to ON. It doesn’t have to be connected to a WiFi network, just ON. Bluetooth and WiFi actually share the same antenna, so if WiFi is turned OFF, it will affect Bluetooth as well.

Also, ensure that your WiFi antenna is securely plugged to the correct port.

If you still face the issue, please reach out to our support staff at www.insaneaudio.com/support and they'll take care of you. :)

phinke
Posts: 3
Joined: Thu Oct 31, 2019 7:29 pm

Re: Cannot Pair with WiFi or Bluetooth

Post by phinke » Tue Nov 05, 2019 12:00 pm

thanks for this and it is on. Meant to say the GPS and Bluetooth are not working. GPS says it is searching. The wiring is hooked up correctly as well on the back of the head unit.

InSaNeAuDiOSupport5
Posts: 156
Joined: Fri Feb 03, 2017 11:59 am

Re: Cannot Pair with WiFi or Bluetooth

Post by InSaNeAuDiOSupport5 » Tue Nov 05, 2019 12:09 pm

Hi phinke,

I'd request you to reach out to our support staff at www.insaneaudio.com/support. They'll take care of you. :)

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