Hello,

Our new software turns off unit when you shut down your Jeep. You'll want to just Turn Jeep to ACC mode if you want to keep it on. This is intentional, so you can remove doors if you want to.

We hope this helps!

Have same issue and reset does not work. Any other ideas? Hello, Since the reboot didn't work, could try a Factory Data Reset (FDR). To do an FDR go to Settings > Backup & Reset > Factory Data Reset, and then tap 'Reset Machine'. The reset will take a few minutes, and then you’ll need to reinstall ...

Anyway to Save those custom buttons before upgrading to the next Awesome software update so they don't get wiped? Thanks Unfortunately, no. You can't save the custom buttons, but you can certainly take a picture of them with your phone and get them set at the levels you like, if they get wiped on h...

i have connected it several different ways to wifi. my phones hotspot, home wifi in 2 different houses, and about to tr a 3rd today Hello there, With Insane Audio, every customer gets lifetime technical support and a company that stands behind everything we build 100%. Please hit us up directly at ...

Hi There, IADialer is currently available for our 2000 series products but we are still in the process of porting it to our 3000 series products (i.e. the JL3001). We’re working on it, but it is still a few weeks out. This will likely come in the form of just an .apk download and will be included by...

Hey There, Actually, all Insane Audio products have both a built-in microphone and external microphone jack. When the external microphone is plugged in, it will automatically disable the built-in microphone. This is a physical hardware switch so it will always work this way. The issue is actually wi...

Hello Corey, Thanks for reaching out to us here at Insane Audio! We're glad to help you out with whatever issues you may have, but while the forum is a great place to collaborate and share ideas with other customers, it is not the best place to go for tech support. All Insane Audio customers get lif...

Hey there, Thanks for bringing this to our notice. With respect to your hotspot, once you turn on your phone’s hotspot you should be able to connect through your unit’s WiFi settings. Then, it will automatically connect every time you turn on your hotspot. Let's try and ensure your hotspot is workin...

Hey there,

It's possible but we haven't tried. In this case, it is not a restriction (like Netflix) but a bug in their app. So we definitely recommend hitting them up.

It's our pleasure,

We love to keep our customers happy and that's what drives us to give our best.

We pride ourselves in providing outstanding Technical Support and stand behind our products 100% , so feel free to hit us up anytime!